Policies

ONLINE POLICY:

JEWELRY + APPAREL
We are at 2-5 business day turnaround. You can choose priority mail shipping for a quicker shipping time. 

PAYMENT
Cancelations are only accepted if the order is not marked shipped. Once it is in the mail cancelations are not accepted.

If it is a custom order once we start making the product we do not accept cancelations. Regardless if it has been marked shipped or not.

SHIPPING
We are at a 1-3 business day processing time. We are closed to ONLINE orders on weekends and all major holidays.

Need something ASAP?

The priority shipping option at checkout is also includes our rush fee. This means your order will be moved up and shipped out via priority mail.

All orders are shipped first class, unless upgraded, with a tracking number that gives the buyer an update of the packages whereabouts. We ask that any tracking questions be directed towards USPS.

Once item is marked delivered by USPS we are no longer responsible for the package.

It takes an average of 3-5 days for delivery via first class. Priority mail takes an average of 1-3 days at for delivery. We have no control of the package once it is shipped. If you have yet to receive your package after 24 hrs of it being marked delivered, please consider filing a mail claim at USPS.com ..they will further assist you in finding your package. mistakes happen & things get lost but there is a way they will help :) 

FREE SHIPPING listings are only valid for USA residents.

RETURN POLICY:
At Texas Heart, our biggest goal is to well serve our fabulously loyal customers. If you're not completely satisfied with your order, we will do everything we can to try and make it better!

Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our customer service team within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that mishap sorted out for you!

Here is a simple run-down of the rules and procedures for returns:
ALL JEWELRY IS NON-REFUNDABLE OR RETURNABLE. They are final sale due to obvious reasons. 

  • Apparel can ONLY be returned for store credit. We cannot issue refunds.
  • All returns must be received within 7 days of the date your order was delivered. 
  • Anything purchased with any form of personalization is a FINAL SALE and is not eligible for return.
  • Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
  • Returned items must remain un-washed and unworn.
  • Include your invoice with return package. (It helps us out if you circle the item(s) you wish to return.)
  • Shipping is non-refundable, unless there was a mistake on our end.
  • Please allow our team 5-7 business days to process your return once it is received at our warehouse.
  • Please email us for any further questions: texasheartjewelry@gmail.com

IN STORE POLICY:

Our policy can be found at the bottom of your receipt. Please have that handy when bringing an item back as it is a required when bringing any of our item back. 

*Our store front is open Tuesday - Saturday 10am-7pm & Sunday 10-2pm*